FAQ

About Personal Studio

What is WRKOUT Personal Studio?

WRKOUT Personal Studio is an easy to use, streamlined, digital platform designed specifically for trainers to operate their virtual and in-person training business. Trainers can customize their virtual studio with their branding, logo and background. Administrative tools include client management, scheduling, and payment. Virtual training sessions are integrated with the scheduling module and incorporate tools specific for training such as a stopwatch, countdown and interval timers, heart rate integration (using a compatible Bluetooth HR monitor), and live chat functionality.

Is there a cost to use WRKOUT Personal Studio?

There are no fees or costs for a personal trainer or fitness professional to use WRKOUT Personal Studio for virtual training. There are fees associated with billing and payment processing and we will be adding additional premium paid features in the future. WRKOUT is committed to enabling independent fitness professionals to thrive and we are excited to share this platform designed to deliver a premium online training experience enabled by a streamlined business management solution. If there are features you’d like us to add, contact us at service@wrkout.com.

How does WRKOUT Personal Studio work?

  • Each trainer is given their own unique Personal Studio that is available exclusively to them 24-hours per day, 7 days per week.
  • Trainers can either use open sessions (meaning they have no specific start date/time or end date/time), or scheduled sessions that are scheduled via the scheduling module and are timeboxed.
  • To create an open session simply provide the studio session link to your client(s) and meet them there. As the trainer, you will need to login to access the session as leader.
  • To create a scheduled session, you’ll need to have clients in your client list. You can invite clients to connect with you. Once they are connected, add them as a participant to a session and hit book session!. Your client will receive emails to confirm session booking (and any changes to the session, if applicable) and reminders 30 mins and 24 hours before the scheduled session start time.

How do I update my profile on WRKOUT.com?

  • Click here to request changes to your WRKOUT.com profile.

Personal Studio Features

What features and tools does WRKOUT Personal Studio include to help me build my brand and train my clients?

  • Deliver live branded training sessions by customizing your Personal Studio with your logo and background.
  • Stopwatch, countdown and interval timers
  • Heart rate integration
  • Live chat
  • Gather client feedback with ratings and reviews
  • Manage your client list
  • Schedule your sessions
  • Manage your trainer profile and social media links
  • PLUS lots more tools and features are in development and are coming soon! 

Is there a time limit for a personal training session?

It depends! You can schedule a timeboxed session using the Scheduling module or use an open session with no time limits. Your Personal Studio is available exclusively to you 24 hours per day, 7 days per week. You have complete control over your studio and it's up to you to decide on the length of your training sessions.

Can anybody who has my Personal Studio link join a session?

Yes, anybody who has your Personal Studio link can join a session. Studio Access Controls that will allow a trainer to admit or deny access to their Personal Studio for open sessions are coming soon.

What happens if somebody tries to join a session while I am training another client?

If it’s an open session, the person will be put into a waiting room until they’ve been accepted by the leader. The leader will be notified that someone is waiting to join the session and can accept, deny or ignore the request. If it’s a scheduled session, the participant will bypass the waiting room and will automatically enter into the session.

Can I train multiple clients in one session?

WRKOUT Personal Studio is currently available for one-on-one sessions and for small group sessions with up to 3 participants (not including the leader).

Will I be able to schedule clients through the system?

Currently this feature is not available but it will be part of future releases. As soon as scheduling is available you will be notified by the WRKOUT team.

Will WRKOUT assist in finding new clients for me?

  • As a trainer using Personal Studio, you have the option to have your profile listed at WRKOUT.com, a site where potential clients can come to find a world-class personal trainer.
  • To have your profile added to WRKOUT.com, click here to complete the profile questionnaire.
  • WRKOUT.com includes detailed filters and search criteria that potential clients can use to search for a trainer. Clients will be able to view profile pages and if they find a trainer that suits their needs, WRKOUT will pass the client lead on to the trainer.
  • Once a new client has been referred to you, it is up you to work directly with the client to schedule training sessions, discuss pricing, facilitate payments and to nurture the client relationship.

How to Set Up Your Personal Studio

How do I sign up to get my own Personal Studio?

  • Sign up here
  • After signing up, you will receive an email with instructions to complete your account setup.
  • Once you have set your account password, you will be taken to your Personal Studio and you will also receive an email with a link to your Personal Studio. Keep this link handy so you can share it with your clients when you schedule training sessions.

How do I set up my Personal Studio?

Once you’ve been taken to your Personal Studio, you can log in and customize your studio with your own logo, headline and background (see below for specific instructions).

How do I add my logo to my Personal Studio?

  • When you first log in to the system you will be presented with a page that has generic WRKOUT branding. 
  • You can click on Edit located at the top right of the WRKOUT logo to upload your own logo. The logo dimensions are max width: 300px, max height: 130px and max file size: 5Mb.

How do I add a headline to my Personal Studio?

Just beneath the logo section there is an area to enter your headline. Please note that this headline is limited to 50 characters. For example, “Welcome to my virtual training studio!”

How do I change the background of my Personal Studio?

  • At the bottom right of the screen you can click the Edit Cover Photo button to change your background. 
  • For the best visual experience, use an image with a resolution of 1920 x 1080, no bigger than 10 MB. 
  • Once you have uploaded your image you will be able to reposition it by clicking or tapping and dragging it around the screen.

Can I make changes to my Personal Studio after I have customized it?

Yes, use the Edit buttons to make changes or updates to your personal studio.

What technical set up do you recommend to create the best experience with Personal Studio?

  • We recommend using a device with a screen large enough that you can see your clients, such as a mobile device casting to a TV screen, or a laptop.
  • For audio, we recommend using bluetooth headphones so that you can easily talk to your client even if you are far away from your camera and screen. Be sure to test your setup before the session begins.

Can I use music in my Personal Studio?

You can play your background music through your mic but we do not have direct music integration yet. It’s on the roadmap!

How do clients pair a heart rate for in-session heart rate monitoring?

  • Currently only iOS devices are supported for heart rate monitoring
  • Clients must download the WRKOUT app from the App Store
  • Once installed, clients must use a bluetooth heart rate monitor (Apple Watch, Fitbit and Garmin integrations coming soon!)
  • Clients follow the on-screen instructions in the WRKOUT iOS App to connect:
  1. Open app
  2. Select Heart Rate monitor
  3. Join the Personal Studio session to get the Heart Rate session code
  4. Either scan the QR code with the iOS App, or enter the 6 digit code
  5. Client should see their heart rate in the app, as well as on their Personal Studio session page

How to Use My Personal Studio

Why do I have to log in?

We have added a login to give trainers access to specific business management features on their homepage, including scheduling and payment processing, that clients won’t have access to.

What if I can't remember my password? Or don’t have a password?

You can use the “Forgot Password?” link to reset your password or create a new password.

What is my Trainer Homepage?

The Trainer Homepage provides you with access to features and modules to help manage your business, including the following:

  • Join Open Session - Join an ad hoc session in your virtual training studio. You will need to give your client your training studio link so they can join an open session
  • Join Scheduled Session - Join a session that has been scheduled.
  • Profile - Allows you to update your profile picture, personal details and social media links (that the client sees on the post-session screen).
  • Clients - Allows you to manage your list of clients that you can schedule into sessions.
  • Schedule - Allows you to view your schedule, as well as create, edit, or cancel sessions.
  • Payments - Allows you to process payments from clients.
  • FAQ - Where to go to find help.

What is my Client Homepage?

Clients have a homepage where they can access features, including:

  • Profile - Allows a client to update their profile picture and personal details.
  • FAQ - Where to go to find help.

How do I access my Trainer Homepage?

Go to https://wrkout.live/ and login with your account details.

How do I access my Client Homepage?

Go to https://wrkout.live/ and login with your account details.

How do I edit my profile picture/avatar?

  • Click (desktop) or tap (touchscreen) the “Profile” module button.
  • Select an image to upload as your profile picture and hit open:

Note: For best results, upload an image with a 1:1 aspect ratio, i.e. a square.

  • Hit the “Save Changes” button.

Can I update my email address?

No, your email address is used as a unique identifier for you, so we’d like to keep it the same please! If this is a problem, please contact service@wrkout.com.

How do I update my personal details (name, phone and location)?

Click (desktop) or tap (touchscreen) the “Profile” module button, enter your details and hit the “Save Changes” button.

How do I update my social media links (Facebook, Twitter, Instagram, TikTok and YouTube)?

  • Click (desktop) or tap (touchscreen) the “Profile” module button, enter your details and hit the “Save Changes” button.
  • Enter the full address of your social media accounts e.g. https://instagram.com/username
  • Hit the “Save Changes” button.
  • The social media icons on your Trainer Homepage and the Post-Session screen will now be updated.

Do I need to add clients to schedule a session?

  • Yes! You need to add a client to be able to schedule a session with them. This will enable your clients to receive automated reminder emails and email updates if or when session date and/or times change.
  • Click (desktop) or tap (touchscreen) the black “Go To Clients Module” button to go to the Clients module and add a client.

How do I add a client to my list of connections?

  • Click (desktop) or tap (touchscreen) the “Clients” module button - if you’re a first time user, you won’t have any clients:
  • Click (desktop) or tap (touchscreen) the “+ Client” button
  • Add the email address of the client you want to connect with and hit the “Add New Client” button:
  • The pending connection invitation will be shown as “Pending”:
  • The client will receive an invitation via email:
  • If the client already has an account, they can choose to accept the invitation or not:
  • If the client does not have an account, they must create an account by entering their personal details and password, and accept the invitation:
  • Once the client has accepted the invitation to connect, you are now connected, and you will be able to see their contact details, and you can schedule sessions with them. They will be shown as “Active”:

How do I create a new session?

Click (desktop) or tap (touchscreen) the “Schedule” module button:

To create a session, you can either:

1.

Click (desktop) or long press (touchscreen) a day/time on the calendar and drag to create the session slot.

2.

Click/tap the “+ Session” button

3.

On the Clients module, select the drop down next to a client’s name and select “Book Session”

  • This will open a Book Session popup, where you can enter the details of the session and click “Book Session”:
  • The Leader and Participants will receive emails with the links they will use to join the session:

How do I delete/cancel a session?

1.

Click (desktop) or tap (touchscreen) the “Schedule” module button:

2.

Click (desktop) or tap (touchscreen) on a future session in the calendar to view the session details, and click or tap “Delete” to cancel the session. Note: you cannot cancel sessions that occurred in the past.

3.

Select whether or not the session should be counted as *No Charge, enter a *Reason for the cancellation and hit “Confirm”:

4.

*For use in future billing features

  • Participants will be informed of the cancellation via email.

How do I change the date/time of an existing session?

1.

Click (desktop) or tap (touchscreen) the “Schedule” module button:

2.

On desktop, click and drag the session to the new date and time

3.

On touchscreen, long press and drag the sessions to the new date/time

4.

That’s it! The date/time of the session has changed and the client will receive an email to inform them.

How do I edit an existing session?

1.

Click (desktop) or tap (touchscreen) the “Schedule” module button:

2.

Click (desktop) or tap (touchscreen) on an existing session and hit the “Edit” button:

3.

Edit any of the details and hit the “Save” button:

4.

Participants will be notified by email of changes to the session.

Can I use the Clients module on my mobile device?

Yes! The Clients module can be used on touchscreen tablets and phones.

Can I use the Profile module on my mobile device?

Yes! The Profile module can be used on touchscreen tablets and phones.

Can I use the Schedule module on my mobile device?

Yes! You can manage your schedule using the Day and List view. For now, if you’re going to be doing some heavy scheduling we recommend you use a desktop, where you can use the Week and Month views.

How does a client pay for sessions?

  • Payment Amount in US Dollars i.e. how much they owe you
  • Personal details (First Name, Last Name and Email)
  • Billing address
  • Payment details
  • You will be paid on a weekly basis via email by an app called Plooto.
  • There is a 6% processing fee for payment amount.
  • You can also access the Payment Page via your Trainer Homepage.
  • Here’s an example of the Payment Page:

Quick Tips for In-Session

1

Double-click the inactive timer circle to open the timer configuration - click or tap on the timer digits to set the times for countdown and interval timers.

2

You can pause and unpause the timer by clicking or tapping on it.

Personal Studio Admin

Do I have access to my ratings and reviews?

Yes, if a client leaves you a rating or review you will be alerted by email.

How do I charge clients for personal training sessions?

  • You have the freedom to bill your clients however you want. We recommend setting up a Venmo account for ease of use. You can also use services such as Stripe or PayPal to take credit card payments. 
  • WRKOUT does not take payments on your behalf, nor does the company take a cut of your revenue.

Who can I contact if I have more questions or need additional help with my Personal Studio?

Contact our support team at service@wrkout.com with any additional questions or for further assistance with your personal studio set up or account.

Is there a referral program in place to recruit new trainers?

  • Yes, for every new trainer that you refer that signs up and trains at least one client using their Personal Studio, you will receive a $20 referral bonus from WRKOUT.
  • To refer a trainer, send them to personalstudio.wrkout.com where they can sign up and include your name.
  • Drop us an email with the name of the person that you have referred at referral@wrkout.com so we can reward you!

WRKOUT FAQ

What is WRKOUT?

WRKOUT.com is a marketplace for you to browse and find your perfect personal trainer. We list hundreds of trainers from all over the world, most based in North America. You can search for a trainer based on several criteria, including in-person vs. virtual training, location, training specialties and availability. This service is free to use to assist you in finding the perfect trainer for your needs.

How do I use the platform?

To find a personal trainer, you can either search by name, or use the filters to search by location, in-person vs. virtual training, or by training specialty. Once you have filtered your search by your preferences, you will be presented with a list of the top trainers that match your criteria. You can then browse through the list and learn more about each trainer by reading their profile.

How do I contact a trainer?

You can learn more about each trainer on their profile page. If you feel that a trainer matches your needs, you can use the form on the right side of their profile to contact them directly. WRKOUT does not book sessions, it is up to the trainer to respond to you. You will then communicate with the trainer directly moving forward.

How do I schedule my sessions?

  • You will schedule your sessions with your trainer based on their availability. The trainer will let you know how their calendar looks and they will handle all scheduling directly. 
  • Once you’ve scheduled a session with your trainer, they will send you a link to join a virtual training session or provide you with details for your in-person training session.

How do I pay for my sessions?

All payments will be handled by the trainer directly. They may use the payment page through the WRKOUT Personal Studio platform, or Venmo or other online payment platforms.

Is WRKOUT a search platform for virtual personal training only?

Not at all. You can find trainers for both virtual and in-person training.

I’m a trainer, how can I get my profile listed at WRKOUT.com?

  • To list your profile at WRKOUT.com, click here.
  • You can also get your own WRKOUT Personal Studio for virtual training. To learn more, and sign up, click here.