FAQ

About Personal Studio

What is WRKOUT Personal Studio?

WRKOUT Personal Studio is a revolutionary new digital platform designed specifically for online fitness training. Key features include the option for trainers to customize their studio with their personal logo and background. Training tools include stopwatch, countdown and interval timers, and heart rate integration. Additional features, including live chat, scheduling, billing, and tools to assist with live form correction are coming soon!

Is there a cost to use WRKOUT Personal Studio?

No, there are no fees or costs for a personal trainer or fitness professional to use WRKOUT Personal Studio. WRKOUT is committed to enabling independent fitness professionals to thrive and we are excited to share this platform designed to deliver a premium online training experience. We will be adding premium paid features in the future, if there are features you’d like us to add, contact us at service@wrkout.com.

How does WRKOUT Personal Studio work?

  • Each trainer is given their own unique personal studio link that is available exclusively to them 24-hours per day, 7 days per week.
  • Once you’ve scheduled a session with a client using your chosen scheduling tool, all you have to do is share your Personal Studio participant link with your client (if you are sending a calendar invite to your client, we recommend including your Personal Studio link in the invite).
  • When you’re ready to start a training session, simply login to your Personal Studio,  meet your client and start training. Boom!

Personal Studio Features

What features and tools does WRKOUT Personal Studio include to help me build my brand and train my clients?

  • Deliver live branded training sessions by customizing your Personal Studio with your logo and background.
  • Stopwatch, countdown and interval timers
  • Heart rate integration
  • Live chat (coming soon)
  • Gather client feedback with ratings and reviews
  • PLUS lots more tools and features are in development and are coming soon! 

Is there a time limit for a personal training session?

No, there are no session time limits. Your Personal Studio link is available exclusively to you 24 hours per day, 7 days per week. You have complete control over your studio and it's up to you to decide on the length of your training sessions.

Can anybody who has my Personal Studio link join a session?

Yes, anybody who has your Personal Studio link can join a session.

What happens if somebody tries to join a session while I am training another client?

For now, you can ask them to leave and come back at their scheduled session time. Future enhancements are in the works to add trainer controls to admit participants to sessions.

Can I train multiple clients in one session?

WRKOUT Personal Studio is currently available for 1-on-1 sessions. Future enhancements are in the works to enable larger training sessions.

Will I be able to schedule clients through the system?

Currently this feature is not available but it will be part of future releases. As soon as scheduling is available you will be notified by the WRKOUT team.

Will WRKOUT assist in finding new clients for me?

  • As a trainer using Personal Studio, you have the option to have your profile listed at WRKOUT.com, a site where potential clients can come to find a world-class personal trainer.
  • To have your profile added to WRKOUT.com, click here to complete the profile questionnaire.
  • WRKOUT.com includes detailed filters and search criteria that potential clients can use to search for a trainer. Clients will be able to view profile pages and if they find a trainer that suits their needs, WRKOUT will pass the client lead on to the trainer.
  • Once a new client has been referred to you, it is up you to work directly with the client to schedule training sessions, discuss pricing, facilitate payments and to nurture the client relationship.

How to Set Up Your Personal Studio

How do I sign up to get my own Personal Studio?

  • Sign up here
  • After signing up, you will receive an email with instructions to complete your account setup.
  • Once you have set your account password, you will be taken to your Personal Studio and you will also receive an email with a link to your Personal Studio. Keep this link handy so you can share it with your clients when you schedule training sessions.

How do I set up my Personal Studio?

Once you’ve been taken to your Personal Studio, you can log in and customize your studio with your own logo, headline and background (see below for specific instructions).

How do I add my logo to my Personal Studio?

  • When you first log in to the system you will be presented with a page that has generic WRKOUT branding. 
  • You can click on Edit located at the top right of the WRKOUT logo to upload your own logo. The logo dimensions are max width: 300px, max height: 130px and max file size: 5Mb.

How do I add a headline to my Personal Studio?

Just beneath the logo section there is an area to enter your headline. Please note that this headline is limited to 50 characters. For example, “Welcome to my virtual training studio!”

How do I change the background of my Personal Studio?

  • At the bottom right of the screen you can click the Edit Cover Photo button to change your background. 
  • For the best visual experience, use an image with a resolution of 1920 x 1080, no bigger than 10 MB. 
  • Once you have uploaded your image you will be able to reposition it by clicking or tapping and dragging it around the screen.

Can I make changes to my Personal Studio after I have customized it?

Yes, use the Edit buttons to make changes or updates to your personal studio.

What technical set up do you recommend to create the best experience with Personal Studio?

  • We recommend using a device with a screen large enough that you can see your clients, such as a mobile device casting to a TV screen, or a laptop.
  • For audio, we recommend using bluetooth headphones so that you can easily talk to your client even if you are far away from your camera and screen. Be sure to test your setup before the session begins.

Can I use music in my Personal Studio?

You can play your background music through your mic but we do not have direct music integration yet. It’s on the roadmap!

How do clients pair a heart rate for in-session heart rate monitoring?

  • Currently only iOS devices are supported for heart rate monitoring
  • Clients must download the WRKOUT app from the App Store
  • Once installed, clients must use a bluetooth heart rate monitor (Apple Watch, Fitbit and Garmin integrations coming soon!)
  • Clients follow the on-screen instructions in the WRKOUT iOS App to connect:
  1. Open app
  2. Select Heart Rate monitor
  3. Join the Personal Studio session to get the Heart Rate session code
  4. Either scan the QR code with the iOS App, or enter the 6 digit code
  5. Client should see their heart rate in the app, as well as on their Personal Studio session page

Quick Tips for Using Personal Studio

1

Double-click the inactive timer circle to open the timer configuration - click or tap on the timer digits to set the times for countdown and interval timers.

2

You can pause and unpause the timer by clicking or tapping on it.

Personal Studio Admin

Do I have access to my ratings and reviews?

Yes, if a client leaves you a rating or review you will be alerted by email.

How do I charge clients for personal training sessions?

  • You have the freedom to bill your clients however you want. We recommend setting up a Venmo account for ease of use. You can also use services such as Stripe or PayPal to take credit card payments. 
  • WRKOUT does not take payments on your behalf, nor does the company take a cut of your revenue.

Who can I contact if I have more questions or need additional help with my Personal Studio?

Contact our support team at service@wrkout.com with any additional questions or for further assistance with your personal studio set up or account.

Is there a referral program in place to recruit new trainers?

  • Yes, for every new trainer that you refer that signs up and trains at least one client using their Personal Studio, you will receive a $20 referral bonus from WRKOUT.
  • To refer a trainer, send them to personalstudio.wrkout.com where they can sign up and include your name.
  • Drop us an email with the name of the person that you have referred at referral@wrkout.com so we can reward you!

WRKOUT FAQ

What is WRKOUT?

WRKOUT.com is a marketplace for you to browse and find your perfect personal trainer. We list hundreds of trainers from all over the world, most based in North America. You can search for a trainer based on several criteria, including in-person vs. virtual training, location, training specialties and availability. This service is free to use to assist you in finding the perfect trainer for your needs.

How do I use the platform?

To find a personal trainer, you can either search by name, or use the filters to search by location, in-person vs. virtual training, or by training specialty. Once you have filtered your search by your preferences, you will be presented with a list of the top trainers that match your criteria. You can then browse through the list and learn more about each trainer by reading their profile.

How do I contact a trainer?

You can learn more about each trainer on their profile page. If you feel that a trainer matches your needs, you can use the form on the right side of their profile to contact them directly. WRKOUT does not book sessions, it is up to the trainer to respond to you. You will then communicate with the trainer directly moving forward.

How do I schedule my sessions?

  • You will schedule your sessions with your trainer based on their availability. The trainer will let you know how their calendar looks and they will handle all scheduling directly. 
  • Once you’ve scheduled a session with your trainer, they will send you a link to join a virtual training session or provide you with details for your in-person training session.

How do I pay for my sessions?

All payments will be processed by the trainer. Many trainers use Venmo or other online payment platforms, and they will send you payment details directly.

Is WRKOUT a search platform for virtual personal training only?

Not at all. You can find trainers for both virtual and in-person training.

I’m a trainer, how can I get my profile listed at WRKOUT.com?

  • To list your profile at WRKOUT.com, click here.
  • You can also get your own WRKOUT Personal Studio for virtual training. To learn more, and sign up, click here.